Information Station Specialists Contacts

For technical support after 5 PM Eastern Time, call ISS at 616.772.2300 and press 8 to page a technician.

See answers to frequently asked AM radio questions.

Your questions and concerns are important to us. Contact any of the below team members, quickly and easily via email or phone. Our base phone number (right) and postal and shipping address also appear at the bottom of every ISS webpage.

Usually the best first point of contact is sales manager Bill Baker (Extension 102) who can help you compare products and services to see which are appropriate for your application. He serves as official ISS "quote master" on pricing. He also performs frequency searches to see what's available in your desired listening area and oversees FCC licensing services. Further, Bill arranges professional recording services.

Linda Folland (Extension 101) designs, produces and distributes formal ISS communications, e.g., literature and the website. You may contact her, also, if you are uncertain whom to request for the type of service you need.

Project manager Tom Coviak (Extension 104) takes orders from entry through completion, setting up timelines, site visits and contractors. This "answer man" also manages ISS' customer service hotline. Let Tom know if you have a technical question about a system that's already in place.

Among his many responsibilities, product and research manager Geoff Penna (Extension 106) oversees ISS research and development, testing and fabrication. He can take part and repair orders and answer technical product questions. Geoff also manages Radio Express station rentals.

Accounting manager Megan Baker (Extension 103) administers payables and receivables. Call her to coordinate bookkeeping and accounting issues.

This page was last updated: January 26, 2012.