| |
|
| |
 |
|
3 Ways Customers May Reach ISS for Remote Assistance
for
the life of the product
Phone
Anytime |
Email
Anytime |
Live online
9a-5p
Eastern Time |
|
When optioned, ISS
provides remote technical support 24 hours a
day, 7 days a week, for the life of your ISS
system. Between the hours of 9 am and 5
pm Eastern Time, call 616.772.2300, press 5. After hours, press 8 to
page a technician. |
For response with 24 hours, send emails to this address. |
For real-time assistance with computer
audio control issues, please see instructions immediately below. |
|
|
Live Online Overview
|
|
| ISS Live Remote Support
Services allow technical support engineers
access directly to customers' workstations to
troubleshoot issues or work alongside. These
support services, when used for systems already in
place, are at no charge.
Contact a technician at this link or by calling
616.772.2300 (and pressing 5) between the hours of 9 am to 5 pm Eastern Time. |
|
Directions
|
-
Read the Disclaimer below. If you agree
to the terms, click on the "I Agree" button.
-
When prompted by the "File Download -
Security Warning" window, click "Run" as shown in Figure 1.
Figure 1: Click the Run
button in the File Download - Security Warning
window.
-
When prompted by the "Internet Explorer -
Security Warning" window, click "Run" as shown in Figure 2.
Figure 2: Click the Run
button in the Internet Explorer - Security Warning
window.
-
As shown in the ISS Support Remote
Services dialog, double-click on the login for the support
technician you are working with as shown in Figure 3.
Figure 3: Double-click the listing
for the support technician with whom you wish to connect.
-
Your remote session will now begin!
|
|
Disclaimer
|
Information Station Specialists, Inc., is not held responsible for
any indirect, direct, consequential or incidental damages incurred
before, during, or after ISS Live Online Remote Service sessions to
customer-owned systems. By clicking "I Agree" below, you agree and adhere
to the above statements.
|
Live Online Remote
Service
(self-contained EXE, no installation or un-install
required) |
|
By
clicking "I Agree," below, you agree to the terms in the
above given "Disclaimer" and gain access to the EXE
run file. |
 |
|
NOTE: You will not be able to
connect without first contacting an ISS support technician. |
|
|
Live Online Remote Service FAQs
|
Question
Does the Live Online Remote Service application cause a security
risk?
Answer
No. Because the application is a run-once application,
nothing is installed on your system. Once your session is
closed, the application automatically removes itself from your
system. This means that once your session is closed, the
application is no longer available to be logged into without you
explicitly running the ISS Live Online Remote Service
application again.
-------------------------------------------------------
Question
Why can't I connect to ISS Live Online Remote Service?
Answer
You must be working with a ISS support technician. In
addition to your running the ISS Live Online Remote Service, a
technician has to be ready on our end to accept the connection.
-------------------------------------------------------
Question
I'm working with an ISS support tech, but I still can't connect.
Answer
Firewall settings can prevent the ISS Live Online Remote Service
application from connecting. If you are having trouble
connecting, it might be required that you either temporarily
disable your firewall, or allow ports 5500-5503 and 5900.
Remember to re-enable your firewall and/or disable ports
5500-5503 and 5900 when your session concludes. If you require
further assistance, please contact
ISS@theRADIOsource.com. |
|
Related
Links |
|
|
|
|
|
| |
This page
was last updated on
February 23, 2012. |
|
|
