ISS Technical Support Services

ISS products are manufactured to the highest quality standards in the industry. We endow every system sold with the following commitment:

Lifetime Assistance Promise

ISS provides remote technical support 24 hours a day, 7 days a week, for the life of your ISS products. There is no charge for this service.

By telephone: Call 616.772.2300 and press 5, 9 am to 5 pm Eastern Time. After hours, press 8 to page a technician.

By email: Send to ISS@theRADIOsource.com, 24 hours a day. You will receive a response within 24 hours and/or on the next business day.

For assistance with computer-based audio control systems: Call between the hours of 9 am and 5 pm Eastern Time at 616.772.2300 (and press 5) to have an ISS technician work with you live online.

Service Array

Personal planning assistance — remote (see map below) and/or onsite.

Project management from beginning to end.

FCC documentation, e.g., frequency searches; license applications, modifications and renewals; field intensity studies.

Turnkey, partial or no installation assistance, depending on your needs.

Onsite training with illustrated instruction manuals with every system. And we provide online technical tips for system operators, continually.

Professional broadcast recording services.

Repairs, replacements and upgrades. Call 616.772.2300 x106 or email us.

Onsite service visits scheduled at your convenience.

One-year equipment warranty extended to any term you desire.

Live remote assistance upon request (see above "Lifetime Assistance Promise").